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NaturaFlame
01

Your order, step by step

Choose a product and quantity, review the basket, enter your contact and delivery details, and read the order total and conditions. You can correct entries before the final order button. The confirmation acknowledges receipt of the order; it is not proof that a bank payment has arrived.

02

Complaints and statutory rights

If goods arrive damaged, incorrect or incomplete, contact us with the order number and a description; photographs can help. Statutory rights concerning defective goods remain unaffected by the withdrawal procedure. A delivery note or photograph is helpful but does not replace or restrict those rights.

03

Contact and customer service

Email [email protected] or call +353899800779. For questions about an order, include your order number. Do not send payment-card details or passwords. Dispatch and returns address for your country: Ballymore Eustace, W91 X72W, Co. Kildare.

04

Payment recipient

The active payment configuration identifies All of Nature GmbH, Hannah-Arendt-Straße 9, 60438 Frankfurt am Main, HRB 106750, as the beneficiary. The bank details shown in your own order confirmation apply. A receipt confirmation is not evidence of payment. We do not collect payment-card details in this shop.

05

Warehouse collection and payment

Your order takes 3–5 days to prepare for collection. We will notify you by email or telephone when it is ready. Come only after receiving confirmation and agreeing a collection time. Pay on site by cash or card. Collection costs EUR 0. No advance bank transfer is required. Order receipt and readiness for collection are not payment confirmations. Collection address: Ballymore Eustace, W91 X72W, Co. Kildare. Telephone: +353899800779.

06

Prepare for collection

Have your order number ready. Bring a vehicle or trailer with sufficient payload capacity and suitable loading-space dimensions. Allow for the full load weight including the pallet and packaging. The stated net fuel weight is not the gross transport weight. Provide safe load restraint, such as suitable securing straps. Agree loading arrangements and any partial collection with the warehouse in advance.