Good warmth. A considered choice.
Delivery and receiving your order
Delivery in 3–5 days. Free standard delivery on goods totals of €99 or more after discounts. Pallet delivery requires safe vehicle access and a suitable unloading area. Contact us before ordering if access is restricted.
Prepare your delivery location
Pallets require an accessible unloading area. Tell us about narrow roads, slopes, steps, soft surfaces or vehicle restrictions before ordering. Do not assume that delivery includes carrying goods indoors or stacking fuel.
Contact and customer service
Email [email protected] or call +353899800779. For questions about an order, include your order number. Do not send payment-card details or passwords. Dispatch and returns address for your country: Ballymore Eustace, W91 X72W, Co. Kildare.
Complaints and statutory rights
If goods arrive damaged, incorrect or incomplete, contact us with the order number and a description; photographs can help. Statutory rights concerning defective goods remain unaffected by the withdrawal procedure. A delivery note or photograph is helpful but does not replace or restrict those rights.
Free return transport
NaturaFlame covers the pallet return transport. Your return transport cost is EUR 0, with no handling fee or deduction of transport costs from your refund. Contact [email protected] to arrange transport. These arrangements do not require approval of your statutory withdrawal.
Warehouse collection and payment
Your order takes 3–5 days to prepare for collection. We will notify you by email or telephone when it is ready. Come only after receiving confirmation and agreeing a collection time. Pay on site by cash or card. Collection costs EUR 0. No advance bank transfer is required. Order receipt and readiness for collection are not payment confirmations. Collection address: Ballymore Eustace, W91 X72W, Co. Kildare. Telephone: +353899800779.
Prepare for collection
Have your order number ready. Bring a vehicle or trailer with sufficient payload capacity and suitable loading-space dimensions. Allow for the full load weight including the pallet and packaging. The stated net fuel weight is not the gross transport weight. Provide safe load restraint, such as suitable securing straps. Agree loading arrangements and any partial collection with the warehouse in advance.