Which pallet size should I choose?

Keep packaged fuel under cover in a dry, ventilated area, raised from damp ground. Close opened packaging and protect firewood from rain while allowing airflow.

Delivery in 3–5 days. Free standard delivery on goods totals of €99 or more after discounts. Pallet delivery requires safe vehicle access and a suitable unloading area. Contact us before ordering if access is restricted.

Pallets require an accessible unloading area. Tell us about narrow roads, slopes, steps, soft surfaces or vehicle restrictions before ordering. Do not assume that delivery includes carrying goods indoors or stacking fuel.

For delivery to your address: Pay by bank transfer to All of Nature GmbH, the seller, using the account shown in your checkout and confirmation. This is direct payment to the seller; All of Nature GmbH is not a separate collection partner. Check the beneficiary, amount and reference. Use only the order number as the transfer reference. Your order takes 3–5 days to prepare for collection. We will notify you by email or telephone when it is ready. Come only after receiving confirmation and agreeing a collection time. Pay on site by cash or card.

Consumers may withdraw without giving reasons within 14 days of receiving the goods. If one order arrives in separate deliveries, the period starts with the last item. Heating fuels are not automatically excluded: any statutory exception must meet its legal conditions. Mandatory rights in your country of residence remain protected. NaturaFlame also accepts return requests within 14 days of delivery for unopened, dry, complete, resalable units, following written return instructions. These conditions apply only to this additional option and do not limit statutory withdrawal or defect remedies.

If goods arrive damaged, incorrect or incomplete, contact us with the order number and a description; photographs can help. Statutory rights concerning defective goods remain unaffected by the withdrawal procedure. A delivery note or photograph is helpful but does not replace or restrict those rights.

NaturaFlame covers the pallet return transport. Your return transport cost is EUR 0, with no handling fee or deduction of transport costs from your refund. Contact [email protected] to arrange transport. These arrangements do not require approval of your statutory withdrawal.

Your order takes 3–5 days to prepare for collection. We will notify you by email or telephone when it is ready. Come only after receiving confirmation and agreeing a collection time. Pay on site by cash or card. Collection costs EUR 0. No advance bank transfer is required. Order receipt and readiness for collection are not payment confirmations. Collection address: Ballymore Eustace, W91 X72W, Co. Kildare. Telephone: +353899800779.

Have your order number ready. Bring a vehicle or trailer with sufficient payload capacity and suitable loading-space dimensions. Allow for the full load weight including the pallet and packaging. The stated net fuel weight is not the gross transport weight. Provide safe load restraint, such as suitable securing straps. Agree loading arrangements and any partial collection with the warehouse in advance.